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Software Status Bulletin

78xx Driver Software     7890A

Known Problem Report as of May 18 2010 9:55AM

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software product designated above. The SSB is derived from Known Problem Reports (KPR) which result from user problems that have been classified as documentation problems or software defects. When a KPR is written, an identifying number is assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented in the SSB. User problems that have been submitted, but that have not been classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the problem has been reported already, and if there is a temporary workaround available for the problem, or if the problem has already been fixed by a new revision. If the problem is not listed in this SSB then you may wish to report it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the "Keyword Index" section of the SSB. Under each keyword is a listing of one-line descriptions of related KPRs. If any of these sound like yours, locate the KPR # in the "Known Problem Reports" section of the SSB, and read the full KPR. The KPRs in the "Known Problem Reports" section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a brief description and a KPR #. A KPR may be associated with more than one keyword.

Known Problem Reports: This section contains KPRs, with all the available information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary


Keyword Index

KPR#: n/a    Product: 78xx Driver Software     7890A    1.11

Keyword: 

One-line Description:
Blos Bead must be configured on the GC Keyboard.

Problem: 
The Agilent/Blos bead must be initially configured on the GC Keyboard before operation parameters can be selected within the software.
Temporary Solution: 
Configure the Blos Bead from the GC keyboard.
Fix Information: 
n/a
KPR#: 4    Product: 78xx Driver Software     7890A    1.11

Keyword: 

One-line Description:
Signal data not acquired if oven hold time is set to 0.0

Problem: 
When running an isothermal GC run, if the oven temp hold time is set to 0.0, signal data will not be acquired.  A data file is generated but does not contain the .ch file.  When collected data file is opened in data analysis, the message "no signal data" is displayed.
Temporary Solution: 
Entering any value other than 0.0 in the hold time field will resolve this problem.
Fix Information: 
n/a
KPR#: 5    Product: 78xx Driver Software     7890A    1.11

Keyword: 

One-line Description:
Error Message when certain methodsare loaded onto an offline configured 7890.

Problem: 
If methods ISTD_EX.m or DEF_GC.M are loaded onto a configured 7890 offline session an error message (Exception in command "translateMethod$" occured).
These 2 methods are 6890 specific and should not be loaded onto a 7890.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 8    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Method modified after loading if run started from GC keyboard start button

Problem: 
Manual injection.

Started the run from the 7890A keyboard start button.  The method modification status indicates that the method has changed when it has not and the report will indicate 'modified after loading'.
Temporary Solution: 
Start the run first by going to RunControl > Run Method and then press start at the 7890A.
Fix Information: 
n/a
KPR#: 9    Product: 78xx Driver Software     7890A    1.11

Keyword: 

One-line Description:
Gas Sampling Valve (GSV) and Multi Position Valve readiness not reported in GC Status.

Problem: 
If a GSV and/or MSV is configured on the GC but the hardware is not present, the GC status will report not ready but not display the reason for the not readiness.
Temporary Solution: 
No current fix.
Fix Information: 
n/a
KPR#: 10    Product: 78xx Driver Software     7890A    1.11

Keyword: 

One-line Description:
Transfer of 6890 methods to 7890 ignores some setpoints.

Problem: 
If a 6890 method is loaded onto a 7890 with identical hardware some of the common parameters are not loaded.
Typical parameters ignored are:
Front PTV:
Split ratio
Split flow
Total flow

Column 1 (Agilent 19091J-413:
Average velocity
Column 2 (same column but not part of common sample pathway):
Pressure
Nominal initial flow
Average velocity

Front detector (NPD):
Hydrogen flow state (6890 method was off, came in as on)
Makeup flow state (6890 method was off, came in as on)

BAck detector (FID):
Hydrogen flow state (6890 method was off, came in as on)
Temporary Solution: 
No current fix
Fix Information: 
n/a
KPR#: 11    Product: 78xx Driver Software     7890A    1.11

Keyword: 

One-line Description:
Aux Detector 1 and Valve Box temp not excluded in readiness

Problem: 
If the Aux Detector 1 and Valve Box temp are checked in the ignore ready checkbox, they are still included in the readiness calculation.
Temporary Solution: 
No current fix.
Fix Information: 
n/a
KPR#: 12    Product: 78xx Driver Software     7890A    1.11

Keyword: 

One-line Description:
Column Comp subtraction options are not available for AIB detector

Problem: 
Method Edit screen for AIB does not offer the 'Subtract from Signal: Column Compensation Curves' options.
Temporary Solution: 
No current fix.
Fix Information: 
n/a
KPR#: 13    Product: 78xx Driver Software     7890A    1.11

Keyword: 

One-line Description:
Invalid operating parameters loaded when transfering methods between GCs with different hardware.

Problem: 
Method transfer (7890 to 7890) loads the values for positional detectors/inlets even when they do not match; e.g. FID to TCD.
Invalid flows will be entered into the method.
Temporary Solution: 
No current fix.
Fix Information: 
n/a
KPR#: 14    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Single Stop run/inject/sequence execution stops data collection.

Problem: 
If a method injection is being run, the stop run/inject/sequence must be executed twice before the run actually stops and the instrument returns to ready or not ready.  A single stop/run/inject/sequence generates a report, but the method continues running, although no additional data is collected.
Temporary Solution: 
No current fix.
Fix Information: 
n/a
KPR#: 15    Product: 78xx Driver Software     7890A    1.10

Keyword: 

One-line Description:
Shutdown events are not displayed on the software Status screen

Problem: 
Shutdown events, such as a thermal or pneumatic shutdown, displayed on the GC Keyboard are not reported to the software and therefore not displayed on the “Agilent GC Status” screen.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 16    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Missing vial causes sequence to abort immediately.

Problem: 
If Sample overlap is being utilised, the current run run will imediately abort if the next vial in the sequence to be prepared is missing.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 17    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Barcode mismatch error

Problem: 
When a barcode mismatch occurs with overlapped injections (option of do not inject on barcode mismatch), the mismatched vial is taken to the turret and chemstation stalls with the sequence running and waiting.  An abort is required to recover from this error.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 18    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Cannot pause sequence during post-injection with the 7693A

Problem: 
After an injection has been performed and a Pause sequence has been executed there is no notification indicating sequence paused, and after the analysis completed, the next run continues.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 19    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Parameters active when cryo is unchecked

Problem: 
When using the multimode injection port, all parameters relating to cryo are available whether cryo on is checked or unchecked.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 20    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Incorrect Injector Not Mounted Error

Problem: 
If an ALS injector not mounted error is produced during sample preparation, the Chemstation reports an error message “Auto injector front/back door open”.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 21    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Pressure unit switch can not be applied when using EZChrom

Problem: 
If the pressure units are changed psi to kpa or bar and an online instrument is initiated in both [Instrument status] & [Instrument status], the old psi is still there.
The soft keyboard had a swift response and displayed correctly, see screenshot for detail. 
This only applies to 7820GC and EZChrom.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 22    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
7693 'No bottle in gripper' reported incorrectly as 'No vial in turret'

Problem: 
7693 on 7890. The following error is reported incorrectly in the logbook:
"“There was no bottle in gripper” when 7890 status reported “no vial in turret”
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 23    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Incorrect pressure units when auto configuring a 7890

Problem: 
The 7890 pressure units are set to kPa from the GC display. If an auto configuration is performed from EZChrom the pressure units are reset to psi.
This error occurs in EZChrom only.
Temporary Solution: 
Change the pressure units from EZChrom and download the configuation to the GC.
Fix Information: 
n/a
KPR#: 24    Product: 78xx Driver Software     7890A    0.0.1.2

Keyword: 

One-line Description:
ALS errors abort sequence; no Retry/Abort dialog box option offered

Problem: 
7890A with ALS. 

If an ALS error, occurs such as a Vial not found event, there is no dialog box option presented to Retry/Abort.  The sequence simply aborts. The error is shown in the sequence log of that instrument:

'Method       Method started: (F) line# 2 at 2 inj# 1        09:11:51 09/20/07
  67 41e0 46f27198    0
Method       Instrument running sample Vial 2 (front)       09:11:52 09/20/07
   0 1da5 46f271b2  300
GC         1 There was no bottle in the gripper.                09:12:18 09/20/07
   0 1da6 46f271b2    0
Instrument   GCI1 did not start a run                              09:12:18 09/20/07
  67 41e0 46f271b2    0
Method       Instrument Error - Method/Sequence stopped     09:12:18 09/20/07
  67 41e0 46f271b2    0
Method       Method aborted                                 09:12:18 09/20/07
43e 41df 46f271b2    0
Sequence     FRONTALS.S terminated due to an error          09:12:18 09/20/07'

GC goes back to "ready" state instead, and vials remain in the position they were when the injector failed (not returned to tray).
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 25    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Cryo trap run time events are not saved in the time table correctly

Problem: 
Cryo Trap is a type of thermal aux zone which allows the user to set a trap temperature and to input run time events to turn the trap off and on. When the trap is off, the trap setpoint is set 10°C above the oven setpoint. When the cryp trap is set to on by a run time event the trap set point is set and cryp comes on immediately and upon reaching the setpoint will try to control. When the 7890 Edit Parameters screen is up, and the method uploaded the run time events are shown as AO Signal, not cryo trap. When this is down loaded it changes the runtime table and the trap does not work.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 26    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Sample Prep Program with only a 7693A Back Injector does not save

Problem: 
The problem occurs when a 7693A Tray is installed and there is an injector in the Back and no injector in the Front. If a Sample Prep Program is created, the default values for a Move command are incorrect, and cause erratic behavior.
Temporary Solution: 
See Service Notes 7693A-002 and 7693A-002A for available patch which is used with the 2.12.040 driver.
Fix Information: 
n/a
KPR#: 27    Product: 78xx Driver Software     7890A    1.02

Keyword: 

One-line Description:
MMI Solvent Elimination Calculator does not upload injection volume

Problem: 
MMI Solvent Elimination Calculator does not upload injection volume or injection rate after the syringe size is changed.
Temporary Solution: 
Before opening the Solvent Elimination Calculator, right-click on the GC parameters and select “Upload Method from GC.” Make sure the proper syringe size is loaded. The MMI solvent Elimination Calculator will properly upload values to the method.
Fix Information: 
n/a
KPR#: 30    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
MMI Cryo Compressed Air temp range is wrong: shows -170 instead of 0

Problem: 
MMI Cryo configured with compressed air: the GC firmware shows range as 0 to 450.

Software shows temp range as -170 to 450 (that shown for N2).
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 31    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Backflush Wizard gives an error message when using MMI

Problem: 
Backflush Wizard gives the error message… “current configuration is not capable of backflush operation” with the MMI and 7890A.
Temporary Solution: 
Enter the parameters manually.
Fix Information: 
n/a
KPR#: 32    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Cannot use PCM Channel 1 in pressure mode; unhandled exception

Problem: 
Configure a 7890A with a single capillary column going from inlet to first channel of a PCM. There are no other columns/connections. Initial user interface shows a PCM channel in flow mode and setpoint of 0. Change the PCM to Pressure mode. The PCM's ramp loses its initial row and clicking on it results in an illegal index exception. Clicking on a different CFT element gives a null reference exception and the mode goes back to being flow.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 34    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Negative Pressures Displayed during backflush

Problem: 
The analysis is run in constant flow mode.

Configuration is one column to splitter with make up gas. 
Two restrictor tubes from splitter plate to 2 detectors.
All 3 "columns" configured in flow mode.
Backflush parameters are entered via the Chemstation and downloaded to the GC. It takes several attempts to download these parameters.
After the run has finished the GC will go into Post Run but the pressure displayed on the GC inlet (S/S) is -14.696 psi. This cannot be achieved so the inlet will shut down.
Temporary Solution: 
If the columns are configured in pressure mode this error will not occur.
Fix Information: 
Fixed in B.04.02.
KPR#: 35    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Methods from EZChrom 3.2.1 will not load on EZChrom 3.3.1

Problem: 
Methods from EZChrom 3.2.1 will not load on EZChrom 3.3.1
Temporary Solution: 
n/a
Fix Information: 
Accepting resolution of fix. Since this defect is linked to 19202 - I will close this one so that I can update 19202.
KPR#: 37    Product: 78xx Driver Software     7890A    1.08

Keyword: 

One-line Description:
ALS errors abort sequence; no Retry/Abort dialog box option offered

Problem: 
7890A with ALS. 

If an ALS error occurs such as a Vial not found event, there is no dialog box option presented to Retry/Abort.  The sequence simply aborts. The error is shown in the sequence log of that instrument:

'Method       Method started: (F) line# 2 at 2 inj# 1        09:11:51 09/20/07
  67 41e0 46f27198    0
Method       Instrument running sample Vial 2 (front)       09:11:52 09/20/07
   0 1da5 46f271b2  300
GC         1 There was no bottle in the gripper.                09:12:18 09/20/07
   0 1da6 46f271b2    0
Instrument   GCI1 did not start a run                              09:12:18 09/20/07
  67 41e0 46f271b2    0
Method       Instrument Error - Method/Sequence stopped     09:12:18 09/20/07
  67 41e0 46f271b2    0
Method       Method aborted                                 09:12:18 09/20/07
 43e 41df 46f271b2    0
Sequence     FRONTALS.S terminated due to an error          09:12:18 09/20/07'

GC goes back to "ready" state instead, and vials remain in the position they were when the injector failed (not returned to tray).
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 38    Product: 78xx Driver Software     7890A    1.11

Keyword: 

One-line Description:
Rapid Control Adapter error at start of run after upgrade from B0301 to B0401

Problem: 
Rapid Control Adapter error at start of run after upgrade from B0301 to B0401.

The method parameter icons may also bunch up in the left hand corner upon loading the method.  The method can not be loaded.
Temporary Solution: 
A workaround is to remove the Agilent subfolder from the method and then load the method in B.04.01 chemstation and re-save it.
Fix Information: 
Fixed in 7890A Software Drvier Version:  2.12 [040].  ChemStation B.04.01 SP1
KPR#: 39    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Runs cannot be started until the GC and injector are idle

Problem: 
GC sequence or single run fails to start even if the GC front display are ready.

Logbook shows:

'Runs cannot be started until the GC and injector are idle'.

The GC Status will also state that 'Runs cannot be started until the GC and injector are idle'.
Temporary Solution: 
Power cycle the GC.
Fix Information: 
n/a
KPR#: 40    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Several 7693 ALS errors reported in logbook as numbers: turret, Plunger, door open

Problem: 
7693A ALS errors are reported in logbook as numbers:

Sampler error 920 reported for a turret error

Sampler error 945 reported for a plunger error

Sampler error 981 when door was opened
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 41    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Pretreatment parameters are not printed in method

Problem: 
There is no information of Pretreatment parameters printed in method.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 42    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Bar Code mismatch generates wrong message to log 'aborted..'; should be 'not injected'

Problem: 
7890A with 7693A ALS, Tray, and BCR

Set Sequence parameters to Use Barcode: Don't inject on a barcode mismatch.

This should read the barcode, and place the vial back on a mismatch, not injecting, but proceeding with the sequence.

Logbook reads in error:

'7890A      1 Aborted because barcode "012345678905" did n>  12:24:15 03/24/09
   0 1da5 49c9092f  300
7890A      1 ot match expected "01234567890"      12:24:15 03/24/09
  67 41e0 49c90b52    0
Method       Method aborted                                 12:33:22 03/24/09'
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 43    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Use Method Inj Vol in sequence table not available for 7890A

Problem: 
The Use Inject the volume from the Method is not enabled.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 44    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Column length to three decimals, invoke the method resolution and lock-up method

Problem: 
When a column has a length of 0.171 meters (the quickswap restrictor length), it caused the software to invoke the method resolution and lock-up every time you try to load a method. This appeared to be because the 7890 only stores 2 decimal places in the column length and the SW lets you set 3dp, so the method never matches the G.C. config.
Temporary Solution: 
n/a
Fix Information: 
This problem is fixed in Software Driver Version: 3.01.
KPR#: 45    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
MMI Cryo type is not settable or displayed anywhere in software

Problem: 
It is not possible to set the MMI Cryo type in the software.
The type of gas the MMI cryo is using is not shown in method edit.
Temporary Solution: 
Cryo can be set at the GC keyboard panal.
Fix Information: 
n/a
KPR#: 46    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Method printout is printing variable Injection disp speed with 15 digits

Problem: 
7890A method using variable plunger speed.

The Injection Dispense Speed is printing 15 digits for any setting.
e.g. 11 uL/min prints as 11.0002933411558;
220 uL/min prints as 220.005866823115
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 47    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Chiller Paremters Not Printing in Method Printout

Problem: 
With the chiller enabled in GC Configurtion, the chiller parameters are not listed in the method printout.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 48    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Not all valves print in Method Printout

Problem: 
Configure all valves.

In B.04.01 SP1, only valves 1-5 will print on method printout.

In B.04.02, only valves 1-2 will print on the method printout.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 49    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Missing a Box in Lower Right Corner in Graphical Plot

Problem: 
A small box should be displayed in lower right corner in graphical plot field.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 50    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Unable to select a Line in Legend on Graphical Plot Area

Problem: 
When selecting an item in the legend on the plot area, the line around the legend is changed to red and can not be selected.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 51    Product: 78xx Driver Software     7890A    0.0.1.2

Keyword: 

One-line Description:
Column 2 follows wrong heated zone when using QuickSwap with 7890A

Problem: 
7890A with Quickswap.  Column 2 configured as QS restrictor, with MSD Aux zone as heated zone.  Flow follows oven ramp, however, which is incorrect.  Flow should be based on Aux zone
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 52    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
7693A ALS lists Numerical Errors to Logbook

Problem: 
When errors occur when using the 7893A ALS, the messages that are sent to the logbook mean nothing to the user.

Open Injector Door--returns Sampler Error #281
Turret Error - returns Sampler Error #222
Plunger Error - returns Sampler Error #243.

The error messages should say exactly what has occurred that caused the run or sequence to stop.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 53    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Wrong Error Message Returned on 7683B for Injector Not Mounted

Problem: 
The 7683 injector was not mounted correctly on the 7890A GC. The logbook said Autoinjector door was open instead of recording the 'Not Mounted error'.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 54    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Method edit: Must click twice with the mouse on each data field to change number

Problem: 
In Method Edit of GC setpoints, the user has to click twice with the mouse on each data field to change a numerical entry.  The first click highlights the field, the second click highlights just the number, and then the number can be changed.
Temporary Solution: 
n/a
Fix Information: 
This problem is fixed in Software Driver Version: 3.01.
KPR#: 55    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
MethodFileInfo methods using Method Item IDs are not supported by Agilent GCs

Problem: 
Some of the Automation toolbox functions are not supported by the 78xx in EZChrom Elite 3.3.2, one example is vMethodFileInfo methods using Method Item IDs.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 56    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Method Audit trail for 7820 GC is not completely translated in Russian

Problem: 
Some words in the Method audit for 7820 GC is not completely translated to Russian.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 57    Product: 78xx Driver Software     7890A    2.10

Keyword: 

One-line Description:
Cryptic status due to column configuration not downloaded to 7890A

Problem: 
If the columns are misconfigured, the following error can be seen,  “Runs cannot be started until the GC and injector are idle”.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 58    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Sequence inj. volume "Use Method" option is not enabled for 7890A

Problem: 
Sequence inj. volume "Use Method" option is not enabled for 7890A
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 59    Product: 78xx Driver Software     7890A    2.10

Keyword: 

One-line Description:
7890A gives incorrect return value for parameters that use Method Item IDs

Problem: 
7890A gives incorrect return value for parameters that use Method Item IDs.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 60    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Method listing shows the stationary phase repeated

Problem: 
The column stationary phase may be printed in the method report in duplicate.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 61    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
7890A's Run Time Events tab, the Event Type and Position are not obvious drop downs

Problem: 
In the 7890A’s Run Time Events sub tab, the Event Type and Position are drop downs, but the drop down are not shown until you click on the cell twice.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 62    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
EZChrom 3.3.2 always asks to cleanup inventory before adding a new GC Column

Problem: 
If adding a new column to the inventory, the software gives a message that before doing any action, the user must cleanup the column inventory.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 63    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Invalid method error message when reopening an instrument

Problem: 
System running with a valid method.  Closing the instrument and then reopening the instrument sometimes give an error message “The Method is Invalid.  Method must be uploaded from the GC first.”   This has been seen on previously valid methods.
Temporary Solution: 
The method can be used without any problems.
Fix Information: 
n/a
KPR#: 64    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Abort sequence on a 7890A with sample overlap does not put vials back in tray

Problem: 
If a sequence is aborted with sample overlapped enabled, it will not return the vials back to the tray but leave them in the turret.  It will also leave syringe needle in vial.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 65    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Method values don't match front panel values for injectors, after being downloaded

Problem: 
Values may differ slightly from EZChrom method and front panel.

Example below:

Sample Draw Speed 
Method value: 410 
Front panel value: 410.9 

Sample dispense Speed 
Method value: 416 
Front panel value: 416.6 

Solvent Draw Speed 
Method value: 206 
Front panel value: 206.1 

Solvent Dispense Speed 
Method value: 5454 
Front panel value: 5454.5
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 66    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Changing pressure on (CFT) Column panel does not persist with Inlet panel

Problem: 
On the CFT panel, changed the pressure from 25 psi to 20 psi.  When selecting the back inlet panel (MMI), the pressure still said 25 and the CFT panel had reverted back to 25 as well.
Temporary Solution: 
To change the pressure, select the OK button on the Edit Method Parameters panel.  Opening the Edit Method panel will shown the correct pressure.

Selecting Apply will not change the pressure.
Fix Information: 
n/a
KPR#: 67    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
ChemStation does not show "Hydrogen Safety Shutdown" in 7890A status

Problem: 
When the 7890A goes into hydrogen safety shutdown the ChemStation shows "Front inlet flow shutdown" and other messages, but not  "Hydrogen Safety Shutdown".

The chemstation does not report the hydrogen shutdown but it does list the other causes. In addition, the heated zones can be turned on from the chemstation. Since a hydrogen shutdown should require operator intervention AT THE GC remote control from the (any) chemstation should be disabled.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 68    Product: 78xx Driver Software     7890A    2.11

Keyword: 

One-line Description:
7890A Errors in Inlet method report listing

Problem: 
The method custom report for a 7890 contains a configuration report and an Instrument Setup listing.  There are several things wrong with the Front Inlet Listing.  

1.  The pressure units are psi.  In the method the pressure units are kPa.  

2.  The Total Flow listing is 13 digits to the right of the decimal point.

3.  The split flow is shown as 15 mL/min.  I have no idea where this number comes from.  

4.  The Injection Pulse Pressure is shown.  This would be OK if the Inlet mode was a pulsed mode, but it was not.  It was a straight Split mode.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 69    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Unsupported 7890A MethodItemIDs return that they are supported

Problem: 
For GCs, the only supported parameters referenced by MethodItemIDs are supposed to be run time and oven temperature.  The others should return a not supported value when referenced.  They do not return this value.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 70    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Incorrect minimum and maximum values for 7890A

Problem: 
For a 7890A GC, if automation is used to get the minimum and maximum allowed values, 9.9E-314 is obtained for the minimum allowed value and 4.2E-314 for the maximum allowed value for Run Rime.  For oven temperature 2.8E-292 is obtained for the minimum allowed value and 4.2E-314 for the maximum allowed value.  These values are not correct.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 71    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
New run time not downloaded to 7890A GC

Problem: 
For a 7890A GC, the initial oven temperature is changed using the automation toolkit.  However, if trying to change the run time, nothing happens, even for an isothermal method.  Either, the new time should be downloaded or a not-supported value should be returned.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 72    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Displayed pressure units initially do not match configured pressure units

Problem: 
After auto configuration, configure the 7890A with the µECD to display pressure in kPa.  Opened the instrument pressure and psi is displayed.  This is incorrect behavior.  Opening the instrument should have downloaded the preference to display pressure in kPa rather than psi.  

After some method modifications and saves the displayed pressure units changed to kPa.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 73    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Pressure/flow total time not displayed correctly

Problem: 
A pressure or flow program on the 7890A, the time for the total time last plateau value is the instrument’s run time rather than the pressure or flow’s time.  This is incorrect.  The pressure/flow’s total time should be displayed so the user can make any necessary adjustments if they want to have the pressure track the temperature ramp.   At the bottom of the grid it says that the time will be limited by the run time maximum so the user knows that takes precedence.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 74    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Barcode mismatch leaves vial in turret, problem with sample prep

Problem: 
Set up a sequence using methods that had associated sample prep methods.  Ran the sequence, but one of the samples had a barcode mismatch.  The error appears to be reported, but the vial is left in the turret.  At the start of the next line, the sample prep program is executed prior to returning the vial.  It that sample prep program uses the vial that was left in the turret or that turret position, it will error out with an uninformitive message:
"Command to tray failed:TrayPrep Failure Code: 251: Err_HaveVial"

Reurning the vial to the tray should be done prior to the sample prep program.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 75    Product: 78xx Driver Software     7890A    2.21

Keyword: 

One-line Description:
7890A valve names added in the config screen but are not available in the method

Problem: 
The 7890A valve names can be added in the configure screen but the valve names are not available in the method.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 76    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
7820 method printout includes parameters and setpoints unavailable for PP inlet

Problem: 
Purged Packed Inlet includes parameters:
'Pressure  On  20.261 psi'
'Total Flow, On, 5.4077 mL/min'
'Septum Purge Flow On -0.0089673 mL/min'

Pressure, Total Flow, and Septum Purge Flow are parameters that are  not available for this GC.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 77    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
7820 method printout inserts negative number for Septum Purge Flow, invalid parameter

Problem: 
7820 method printout for a Purged Packed (PP) inlet includes not only the invalid parameter 'Setptum Purge Flow', but inserts a negative number as its setpoint.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 78    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Method printout prints Air gaps when Large Volume syringe carriage is present

Problem: 
Install large volume syringe carriage, which negates air gaps.  The method printout continues to print air gaps.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 79    Product: 78xx Driver Software     7890A    Future

Keyword: 

One-line Description:
Cryo shutdown needed at end of run

Problem: 
Cryo shutdown needed at end of run
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 80    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window

Problem: 
If the 7890 gets into an error status (such as flame off) this is NOT reported within the 7890 status window 

The flame failed to ignite at the FID but the status window ONLY 
displays that the GC is Not Ready.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 81    Product: 78xx Driver Software     7820A    2.13

Keyword: 

One-line Description:
7820: could not get the Split splitless inlet pressue by uploading method from GC

Problem: 
Open an online 7820 GC and enter pressure for the split splitless inlet and download to GC and save the method.

From the Soft Keypad, modify the Split Splitless pressure and the new pressure is shown on the soft keypad or Instrument Actuals of Chemstation.  But the Split Splitless Pressure field in [Method Setup] dialog was not changed to the new pressure.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 82    Product: 78xx Driver Software     7820A    2.13

Keyword: 

One-line Description:
7820: supported number of columns do not agree between software and hardware

Problem: 
On the column configuration dialog (Instrument -> Agilent 7820A Configuration -> Configuration tab -> column tab), 6 columns can be configured.
But the 7820 hardware allows only 4 columns.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 83    Product: 78xx Driver Software     7820A    2.13

Keyword: 

One-line Description:
7820: Two "Sampling Diagram" shown in Method & Run Control view

Problem: 
Run online 7820 GC with 7683/7693 ALS.  Select View -->Sampling Diagram, Sampling Diagram is displayed.
Click [switch screen layout], "Agilent 7820ATray" diagram is displayed.
There are two "Sampling Diagram" in Method & Run Control view.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 84    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Read barcode just before injection and use barcode as sample name in report

Problem: 
Users want to add vials to the tray as they go and have the vial bar code read just before injection and recorded as the name of the sample. 

Reading the vial ahead of time into the sequence table for each vial is time consuming.  Read the barcode just before injection since users are adding samples as they go.

This is working with the 6890 Classic driver.
Temporary Solution: 
n/a
Fix Information: 
This problem is fixed in Software Driver Version: 3.01.
KPR#: 85    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
7890A: Column part number is not included in the method report

Problem: 
The 7890A column part number is not printed in the method report (English, Japanese, Chinese).

Revision B.03.01 SR1.1 does include the column part number in the method report.  B.03.02, B.04.01, B.04.01 SP1, and B.04.02 do not include the part number of the column in the method report.
Temporary Solution: 
n/a
Fix Information: 
This problem is fixed in Software Driver Version: 3.01.
KPR#: 86    Product: 78xx Driver Software     7820A    2.20

Keyword: 

One-line Description:
7820 - GC Configuration - Inlets labels have a 'Z' after type

Problem: 
In the 7820 GC Configuration,
Any inlets are labelled the following way:

SSZ Inlet
PPZ Inlet
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 87    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
7820 - Help About your GC - refers to 7890 instead of 7820

Problem: 
7820 and select Help\About your GC

The following message appears:
---------------------------
7890 Information
---------------------------
Please use the Lab Monitor & Diagnostic software to obtain information about the 7890 GC
---------------------------
OK   
---------------------------

This should be 7820.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 89    Product: 78xx Driver Software     7890A    1.05

Keyword: 

One-line Description:
Pressing stop at GC Keyboard displays an instrument error when no error occurred

Problem: 
Pressing stop at the GC Keyboard to stop the run early displays the following error:

Instrument error - method/sequence stopped

It then goes to finished data analysis and the data is saved.  

The message needs to be changed since it is not an error.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 90    Product: 78xx Driver Software     7890A    1.05

Keyword: 

One-line Description:
Partial data collection is not available on the signals screen

Problem: 
On the signals screen, need the ability to collect partial data for specified times.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 91    Product: 78xx Driver Software     7890A    1.08

Keyword: 

One-line Description:
Need ability to do Digital switching for detector signals in Runtime events

Problem: 
The ability to do digital switching of detector signals in the Runtime events table is needed.

It is only possible to do analog switching.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 92    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
PCM C1 flow value resets to C2 value after download

Problem: 
PCM C2 used in Back pressure control 
Column1:PCM C2 - Front FID 
Column flow:1.0ml/min (constant Flow) 

PCM C1:Forward flow control 
TotalFlow:20ml/min(constant Flow）

1. Enter Column1 flow to 1 ml/min
2. Enter PCM C1 flow to 20ml/min
3. Apply parameters.
3. Click Column1 (confirmed column flow 1ml/min)
4. Click PCM C1 flow and GC and Chemstation displays 1ml/min)

The PCM C1 flow value resets to C2 value after download.
Temporary Solution: 
n/a
Fix Information: 
This problem is fixed in Software Driver Version: 3.01.
KPR#: 93    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Read barcode just before injection and use barcode as the sample name in the report

Problem: 
It is not possible to add vials to the tray and have the vial barcode read just before injection and recorded as the name of the sample. 

Reading the vial ahead of time into the sequence table for each vial is time consuming.  It is not possible to read the barcode just before injection and have the barcode used as the sample name in the report for 78xx.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver 3.01.
KPR#: 94    Product: 78xx Driver Software     7890A    1.07

Keyword: 

One-line Description:
GC in preprun before connection will not start

Problem: 
1) At the GC keyboard, Configure | Instrument:  Turn Auto Prep Run on.  Instrument goes into pre-run, and becomes ready.

2) Connect with driver.  Connecting causes Auto Prep Run to turn off, but instrument is still in pre-run.  Driver cannot download because it has never seen the instrument in the idle state.  (There are messages in logbook about this.)

3) Attempt to start a run.  System goes into "Waiting for ready" state forever.

4) To make the instrument become idle, I pressed the Stop key on the instrument keyboard.  The instrument dropped out of pre-run; it went to the idle state.  After a second or two, the "Waiting for ready" dialog box disappeared, the logbook reported that the driver had lost connection with the instrument.  The GC went back into pre-run, and the driver reconnected and could loop in steps 3) and 4) indefinitely.

5) The GC could be used by pressing the STOP key on the instrument keyboard when the driver was not trying to start a run.
Temporary Solution: 
n/a
Fix Information: 
This problem is fixed in Software Driver Version: 3.01.
KPR#: 95    Product: 78xx Driver Software     7820A    2.12

Keyword: 

One-line Description:
7820A: Slow oven check box needs removal

Problem: 
In the 7820A configuration, the slow oven checkbox needs to be removed.  The 7820A only has a single oven fan speed.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 96    Product: 78xx Driver Software     7820A    2.12

Keyword: 

One-line Description:
7820A configuration shows 8 valve positions when there are only 2 valve positions

Problem: 
The 7820A configuration displays 8 valve positions. The 7820A GC only supports 2 valve positions.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 97    Product: 78xx Driver Software     7890A    3.01

Keyword: 

One-line Description:
ALS setpoints not transferring from 6890 method to 7890A method

Problem: 
Loading a 6890 method with a 7683 injector to a 7890A GC with a 7683 injector system, the Washes, Pumps, Solvent Wash Mode, Injection volume, and Syringe size do not transfer.

A method transfer from a 6890 to a 7890A will not transfer the ALS setpoints. 

Both the 6890 and 7890 GCs have 7683 injectors.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 98    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
Park during sequence with Overlap causes unresponsiveness

Problem: 
Running ChemStation B.04.02.96. Start a sequence with overlapped injection set to immediately after injection. While the sample is being delivered to the turret, the Park button is pressed on the 7693A Tray. After delivering the vial, the tray is put in the Park position and the Injector completes the injection. At this point the ChemStation is unresponsive. (For example, when the ChemStation is in this state, any report printed to the screen can not be closed.)  

The ChemStation responds after the Park button is pushed and vial is returned.
Temporary Solution: 
The ChemStation responds after the Park button is pushed and vial is returned.
Fix Information: 
n/a
KPR#: 99    Product: 78xx Driver Software     7890A    0.0.1.2

Keyword: 

One-line Description:
Vials Not Returned after Aborting Sequence with Overlap

Problem: 
The sequence with overlap was aborted at the end of line 1 after picking up the next vial. The sequence aborted normally but the vials were not returned and the sample was not purged from the syringe.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 100    Product: 78xx Driver Software     7890A    3.01

Keyword: 

One-line Description:
7890GC: inlet pressure unit inconssistency - method audit trail vs instrument setup

Problem: 
Problem with the Agilent 7890GC inlet pressure unit:

With method audit trail turned on, make changes to the inlet pressure (configured in psi in this case), save the method, check method audit trail log, it recorded the pressure in pascal.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 101    Product: 78xx Driver Software     7890A    2.20

Keyword: 

One-line Description:
"Use method” option is not present for Volume tab

Problem: 
Configured a 7890A with an autosampler.

Created a sequence table and observed that in vol column, “use method” option is not present in the dropdown and the same is observed for single run submit dialog window.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 102    Product: 78xx Driver Software     7890A    3.01

Keyword: 

One-line Description:
No error with loading a 6850 method on a 7890A system

Problem: 
Loaded a 6850 method on a 7890A System. Since such a transfer is not supported, an error should be displayed.

No setpoints were changed.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 103    Product: 78xx Driver Software     7890A    2.13

Keyword: 

One-line Description:
RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods

Problem: 
RTL: New calculated pressure doesn’t update column 2 - 6 on current 7890A methods.

Only Column 1 is updated
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 104    Product: 78xx Driver Software     7820A    3.01

Keyword: 

One-line Description:
7820A does not support RTL but the Retention Time Locking (RTL) menus are shown

Problem: 
RTL is not supported on a 7820A GC System.  However, the RTL menus are shown in the 7820A software user interface menus.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 105    Product: 78xx Driver Software     7890A    2.12

Keyword: 

One-line Description:
Data file is created but cannot be viewed after the run

Problem: 
On Dual Simultaneous Injections (High Throughput), when the Back Signal Data is saved with the Front Sample and the front sequence tab is blank, a data file is created that cannot be viewed after the run although it was seen during acquisition. In such a case, the user should save the back signal data with the back sample. Do not associate a front or back signal data with a blank sequence tab.
Temporary Solution: 
The user should save the back signal data with the back sample. Do not associate a front or back signal data with a blank sequence tab.
Fix Information: 
n/a
KPR#: 106    Product: 78xx Driver Software     7890A    3.01

Keyword: 

One-line Description:
Sequence With Overlap does not Abort properly, the vials are not returned to the tray

Problem: 
7890A GC with dual injectors: A sequence of 3 lines with Overlap was submitted. The sequence was aborted in the middle of the second line (the next vials were being prepared, regardless of the time of the abort). The sequence aborted but the vials were left in the injectors. The vials should be returned to the tray after an abort.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 107    Product: 78xx Driver Software     7890A    3.01

Keyword: 

One-line Description:
When look-ahead vial is not found in a sequence using overlap, the currently running sample and sequence will abort

Problem: 
Create a sequence using a method specifying sample overlap. If a non-initial vial is not found, the currently running sample will abort, the sequence will abort, and there will be only an error displayed in the logbook and GC Status.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 108    Product: 78xx Driver Software     7890A    3.02

Keyword: 

One-line Description:
GC method report not showing correct volume when Use Method is specified

Problem: 
The runs for both instruments specified Use Method for the injection volume.  The volume shown on the LC’s method report is 4 µL, which is the method’s volume.  The volume shown on the GC’s method report is 0 µL.  This is incorrect.  It should be either 5 µL (the method volume) or Use Method.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 109    Product: 78xx Driver Software     7890A    2.20

Keyword: 

One-line Description:
Sample Prep Program file option missing in sequence Wizard and single run dialog

Problem: 
When configuring & runnig 7890A GC with 7693A + CTC connected and with instrument setup trigger injector source option "GC inj." It was not possible to run sequence & single run with sample Prep option.

Sample Prep Program file option is missing in sequence Wizard & single run dialog.
However, it is possible to run sample prep when using 7890A GC with 7693A only.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 110    Product: 78xx Driver Software     7890A    3.02

Keyword: 

One-line Description:
Cannot edit start time for GC signal with 7890A GC

Problem: 
It is not possible to edit the start time for a GC signal to exclude the solvent peak (partial data collection function). This can not be done on the 7890A.  This is needed because the solvent is so big it pushes the data peaks down to the baseline.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 111    Product: 78xx Driver Software     7890A    3.01

Keyword: 

One-line Description:
7890A PTV inlet Cryo parameters are active even though "Cryo On" is not checked

Problem: 
The cryo parameters are active even though the PTV inlet "Cryo On" box is NOT checked.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 112    Product: 78xx Driver Software     7890A    3.01

Keyword: 

One-line Description:
Septum purge is active on 7820A

Problem: 
The 7820A does not support the septum purge and it should be inactive.
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 113    Product: 78xx Driver Software     7890A    3.01

Keyword: 

One-line Description:
Pressure units and ALS parameters do not transfer from one 7890A method to another 7890A

Problem: 
ALS method settings (washes, pumps, etc.) are not transferred from 7890A with 7683 injectors to a 7890A with 7693 injectors.  Pressure units are changed.
Temporary Solution: 
n/a
Fix Information: 
This problem is fixed in Software Driver Version: 3.01.
KPR#: 114    Product: 78xx Driver Software     7890A    3.01

Keyword: 

One-line Description:
7820A Oven Slow Fan option available in software

Problem: 
The Slow Oven Fan feature is not available on the 7820A.  The GC Configuration tab of the GC Edit Parameters panel includes the Slow Fan option.
Temporary Solution: 
n/a
Fix Information: 
n/a